Refund Policy

How to handle returns

As a general rule, we do not accept exchanges or returns of products.
However, we will accept returns if the requirements and procedures described in the [Conditions for Returns and Exchanges] below are met.

Return and exchange conditions

(Requirements for returns)
  • 1. If the product is defective (poor quality)
  • 2. If you receive a product that is different from the one you ordered

    • If the above 1. or 2. applies, and you notify us of your request for return or exchange within 7 days of receiving the product.


(Regarding return procedures)
  • 1. Return method: Please return the product in the same condition as it was delivered (including the bag, case, tags attached to the product, etc.).
  • 2. Please be sure to keep a copy of the shipping slip until the procedure is complete.
  • 3. We will exchange defective products for non-defective products, so please contact us and send them to us with cash on delivery.


If we do not offer replacement (reprinting, etc.), we will refund the full price of the product. Please note that we cannot guarantee a price that exceeds the price of the product you ordered. However, please understand that we cannot accept returns or reprints if you have already used even a portion of the product.

Cases where exchanges and returns are not possible

  • 1. When it is solely due to the customer's convenience
  • 2. If more than 8 days have passed since you received the product
  • 3. If you return the product without contacting us in advance
  • 4. Discounted items such as sets and sales
  • 5. Used products, etc.
  • 6. Items with tags or hangtags removed
  • 7. Products that have wrinkles, creases, stains, odors, etc. after delivery
  • 8. If the package is damaged
  • 9. Items where the customer has caused damage or dirt to the product or outer box

Refund Policy

Refunds will be handled in the following ways:
Once we have confirmed that the returned item has arrived and that all requirements have been met, we will contact you by email within 7 business days with details such as the refund date.
If paying by credit card
The refund will be made via the credit card company you used. Please check the statement issued by your credit card company to confirm the refund. Please note that depending on the credit card company you used, it may take some time for the refund to be made.

Bank transfer and convenience store payment
We will transfer the funds to your specified bank account.
The bank transfer fee will be borne by the customer. The bank transfer fee will be deducted from the product price.

Shipping

We will cover the shipping costs for returning the above items, so please send them using a cash-on-delivery slip.
*If a replacement is required, the customer will be responsible for the costs.