Privacy Policy

Personal information protection policy date of establishment: June 15, 2017 Last revision date: August 1, 2023


Sustain Co., Ltd. (hereinafter referred to as "our company") is engaged in various printing businesses and the sale of printed materials, and we recognize that protecting the personal information, individual numbers, and specific personal information of our customers, business partners, employees, etc. is an important responsibility.
Therefore, based on our philosophy on personal information protection and our own code of conduct, we are fully aware of our social mission and will protect the rights of individuals and comply with laws and regulations regarding personal information.
We also declare that we will build a personal information protection management system to embody the policy below, and that we will work as a company to continuously improve it while always being aware of the latest trends in IT technology, changes in social demands, and fluctuations in the business environment.

  1. Our company will acquire, use, and provide personal information appropriately, and will not handle personal information beyond the scope necessary to achieve the specified purpose of use. We will also take measures to ensure this.
  2. We will comply with laws and regulations, national guidelines, and other standards regarding the handling of personal information.
  3. We will take reasonable safety measures to prevent the risk of personal information being leaked, lost, or damaged, and will invest management resources in line with the actual circumstances of our business to continually improve our personal information security system. In the unlikely event of an emergency, we will take prompt corrective measures.
  4. We will respond promptly and sincerely to any complaints or inquiries regarding the handling of personal information.
  5. We will review and continuously improve our personal information protection management system in a timely and appropriate manner, taking into account changes in the environment surrounding our company and the current situation.


Sustain Co., Ltd. Representative Director Tomoya Takeguchi

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[Contact information for inquiries regarding the Personal Information Protection Policy and complaints/consultation desk regarding personal information] 1-11-8 Tsukuda, Chuo-ku, Tokyo 104-0051 Pier West Square 3F Sustain Co., Ltd. Inquiries regarding personal information Email address: ottskenms@gmail.com

[Publication of purpose of use of personal information]

In accordance with the Act on the Protection of Personal Information (Personal Information Protection Act) and JIS Q15001:2017, we hereby announce that we will use personal information within the scope of the following purposes.
Purpose of use of personal information
  • (1) Purpose of use when personal information is obtained directly from the individual in writing (including via a website or email, hereinafter referred to as "writing").
    ・Customer personal information is used for shipping products in various printing businesses and sales businesses of printed materials, related after-sales services, and to provide information on new products and services.
    ・Personal information of those who make inquiries regarding our business is used to respond to inquiries. Personal information of our shareholders is used for contacting them, providing various information, managing shareholders, and related/ancillary tasks.
    ・Personal information of our employees is used for personnel and labor management, business management, health management, security management, etc. The personal numbers of our employees and their dependent spouses are used for purposes specified by law. Information on direct applicants to our company is used for recruitment purposes.
    ・Information on direct applicants to our company is used for recruitment purposes
  • (2) Purpose of use when personal information is obtained directly from the individual by means other than in writing: To carry out the various printing businesses and sales businesses of printed materials that our company is entrusted with; Job applicant information obtained from Hello Work and private job information sites is for recruitment purposes;

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[Notification of matters regarding retained personal data]

We will inform you of the following matters regarding requests for disclosure, etc. (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties).

  1. Personal Information Protection Manager Position: Representative Director Contact: Email address: ottskenms@gmail.com
  2. Purpose of use of retained personal data: Customers' personal information is used for shipping products in various printing businesses and the sales of printed materials, related after-sales services, and to introduce new products and services. Personal information of those who make inquiries about our businesses is used to respond to inquiries. Personal information of our shareholders is used for contact, provision of various information, shareholder management, and related/ancillary tasks. Personal information of our employees is used for personnel/labor management, business management, health management, security management, etc. The personal numbers of our employees and their dependent spouses are used for purposes specified by law. Information on direct applicants to our company is used for recruitment purposes.
  3. Contact point for complaints regarding the handling of retained personal data Inquiries regarding retained personal data are accepted at the following point of contact.

    Address: 1-11-8 Tsukuda, Chuo-ku, Tokyo 104-0051, 3rd floor, Pier West Square, Sustain Co., Ltd. Contact for inquiries regarding personal information Email address: ottskenms@gmail.com
  4. About the certified personal information protection organization to which our company belongs

    [Name of certified personal information protection organization]
    Japan Information Technology Promotion Association (General Incorporated Foundation) [Contact for complaint resolution]
    Personal Information Protection Complaints Consultation Office Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku, Tokyo 106-0032 Phone number: 03-5890-7565 / 0120-700-779
    (This is not a contact point for inquiries regarding our products or services.)
  5. Regarding the procedures for disclosure, etc., please refer to the "Procedures for Disclosure, etc. of Retained Personal Data" below for our procedures for disclosure, etc.
  6. Measures taken to ensure the safe management of retained personal data In order to ensure the safe management of retained personal data, we have taken organizational, personal, physical, and technical safety control measures in accordance with our established regulations.
[Procedures for disclosure of retained personal data and records of provision to third parties]
With regard to retained personal data, you may request notification of the purpose of use, disclosure (including disclosure of records of provision to third parties), correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties (disclosure, etc.).
We will respond to requests for disclosure of personal information, etc., through the following procedure.
Acceptance of requests for disclosure, etc.
  • (1) Please contact us at the address below.
    We will send you a "designated form" by mail. After receiving it, please agree to our "Handling of Personal Information" policy and then attach the necessary documents and mail or bring it to the address below.

    Address: 1-11-8 Tsukuda, Chuo-ku, Tokyo 104-0051, 3rd floor, Pier West Square Sustain Co., Ltd. Contact for inquiries regarding personal information Email address: ottskenms@gmail.com
  • (2) Method of confirming that the person making the request for disclosure, etc. is the person himself/herself or his/her representative
    A) The person requesting disclosure, etc. will be identified by the person in charge of the complaints desk using the documents specified below to verify the identity of the person requesting disclosure, etc.
    a) The person requesting disclosure, etc., will be confirmed as an agent by the Complaints Desk Manager using documents verifying the identity of the person requesting disclosure, etc., as well as documents verifying the agent's relationship with the person subject to disclosure as set out below for both voluntary and legal representatives (guardians of minors, guardians of adults, and persons with parental authority).
    C) The document verifying the identity of the individual and the agent must be a copy of a photo-issued certificate issued by a public institution, as exemplified below.
    a) Driver's license b) Passport c) My Number Card (front)
    d) Residence card or special permanent resident certificate
    D) The documents proving the relationship between the person to be disclosed and the agent are as follows:
    a) In the case of an authorized representative: A letter of attorney stating that the authority to receive the results of disclosure, etc. is delegated b) In the case of a guardian of a minor: A copy of the family register or a certificate of registered matters (either issued within six months)
    c) In the case of an adult guardian: Certificate of registered matters (issued within six months)
    d) For parents: Family register or resident card (issued within the last six months)
  • Fees for "requests for disclosure, etc." and collection method
    Only in the case of a request for notification of the purpose of use or disclosure, the following amount (including postage, which will be charged separately) will be charged per request.
    Please enclose a postal money order for the amount listed below when mailing your invoices.
    Fee amount: 1,000 yen
  • Notification of review results
    We will notify you of the results of our internal review without delay using the following methods.
    Mailing or handing over of documents
    The written document will be sent by one of the following appropriate methods:
    The response will be mailed to the address of the person or legal representative registered.
    The response will be emailed to the registered email address of the individual or their legal representative.

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